FAQ for Present Clientele

When should I expect my billing statement to arrive, and when is the due date?

Billing statements are generated after the completion of the deduction periods for the month and mailed out on the last day of that month. The payment is then due by the 15th of the following month. Example. Clients should expect to receive the invoice for January’s administrative fees by the 1st of February. Payment on that invoice is due by the 15th of February.

 

How and where do I submit my payments?

Please submit payments by check, payable to:

Wellth Administrators, Inc.

10245 E. Via Linda, Suite 110

Scottsdale, AZ 85258

 

What happens if I pay my invoice after the due date? 

Wellth Administrators extends a 15 day grace period on all payments. Wellth will not assess a late fee provided the invoice is paid in full by the end of the month in which it is due. If payment is not received until the following month a $35 late fee will be applied.

 

Who do I speak with if I have questions in regards to my invoice?

For questions relating to your Wellth Administrators invoice please contact Lindsay Kerns at Phone: 888-884-6546×704 or lindsay.kerns@wellthadministrators.com

 

What if a plan participant terminates employment or resigns?

During your implementation you were provided with an employee termination form. Please fill this form out in its entirety and email or fax to the contact specified on that form.

 

I have an employee that initially opted out of the program but has since changed their mind. How do I enroll them into the program?

Employees may only opt into the plan during open enrollment. The employee cited above would need to wait until next year to participate. The exception would be if there is a life changing event as noted in the plan documents. Please contact Wellth Administrators to determine if any of these exceptions would apply to the situation.

 

FAQ for Prospective Clientele

How do we get set up?

Easy, we can put you in touch with a Wellth Benefits Manager and they can walk you through the process.

 

Why would I set up a plan with Wellth Administrators?

There are two reasons an employer would adopt this plan. First, employers save about $400 annually per participating employee. Second, your employees are able to improve their insurance coverage with no effect to their bottom line every pay period.

 

How long does it take to set up?

This depends on the number of participating employees. The enrollment process typically takes 15 minutes per employee. This is a small price to pay when considering the significant upside of participating in the Synergy plan.

 

What do you do as a TPA?

We provide you with plan documents for this cafeteria plan, assist in payroll set up, and process claims

 

How does this work with my payroll company?

We have someone on staff that can walk your payroll provider through the setup. Our staff member has over ten years of experience in payroll processing.

 

Are their any requirements my employees must meet in order to participate in your programs?

Yes, the primary requirements are that the employee must be full-time, working 32+ hours per week. Also, they must have primary medical insurance coverage. This can be via employer, spouse, individual, or government sponsored.